Managed operations across the production stack — engineering and run services covering network, compute, identity, endpoints, and the workspace platforms users depend on. Delivered under documented SLAs with monthly reporting.
Detailed capabilities and the technologies we work with across this practice.
LAN, WAN, and Wi-Fi engineering and run support. Configuration management, change control, performance monitoring, and incident response.
Windows Server (AD DS, Group Policy, IIS, file services) and Linux (RHEL, Ubuntu LTS, CentOS Stream) administration with patch management.
VMware vSphere, Microsoft Hyper-V, and Proxmox deployment and operations. Capacity planning, snapshot strategy, and HA configuration.
Exchange Online, SharePoint Online, Teams, and Purview administration. Conditional Access policy, MFA enforcement, and tenant compliance.
Entra ID (Azure AD) and on-premises AD operations. SAML/SSO integration, conditional access, privileged identity management, and lifecycle automation.
Microsoft Intune, Jamf, and SCCM operations. Device enrollment, compliance policy, application packaging, and software distribution.
Hardware procurement, imaging, deployment, refresh, and end-of-life processing. Full inventory maintained in a structured CMDB.
Backup design, replication strategy, off-site retention, and quarterly recovery testing. Veeam, Azure Backup, and equivalent platforms.
Structured ticketing with documented SLAs covering response, restore, and resolution. ITIL incident, problem, and change processes.
24/7 infrastructure observability across network devices, servers, and cloud workloads. Threshold-based alerting with on-call escalation.
Coordinated patch deployment for OS, firmware, and application layers. Quarterly vulnerability scanning with remediation tracking.
Azure tenant operations, hybrid identity via Entra Connect, cost governance, and ongoing rightsizing. Includes resource lifecycle management.
Discovery and gap analysis against your goals and constraints.
A written scope with deliverables, timeline, and transparent cost.
Phased delivery under documented change control.
Ongoing support, monitoring, and quarterly reviews.
Tell us about your environment and uptime targets — our managed-operations team responds within one business day.
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